Please email support@squishcraft.com or message us on Social Media as soon as possible. We can only change or cancel an order before it has been packed or fulfilled. Once fulfillment begins, changes may no longer be possible.

Email support@squishcraft.com or message us on Social Media immediately with your order number and the correct address. We will try to update it before fulfillment, but we cannot guarantee changes after an order has been packed or transferred to the carrier.

Check your spam or promotions folder and confirm that the email address used at checkout is correct. If you still cannot find it, email support@squishcraft.com with your name and order details.

Use the link in your confirmation email or sign in to your Squishcraft account. You will receive another email when your order ships.

Use the tracking link in your shipping-confirmation email. Tracking may take 24–48 hours to update after the carrier receives the package.

We review return or replacement requests for verified defects, shipping damage, missing products, incorrect products, or another fulfillment error. A continuous unboxing video and notice within 48 hours of delivery are required for a defect return. Normal handmade characteristics, normal wear, and customer-caused damage are not defects. This policy does not limit rights provided by applicable law.

Email support@squishcraft.com or message us on Social Media within 48 hours of delivery. Include your order number, clear photos, and the complete continuous unboxing video. Depending on the verified issue, the resolution may be a replacement, store credit, or refund.

Record one continuous video showing the unopened shipping package and label, the package being opened, every product being removed, and each product’s condition. Do not pause or edit the video. A complete unboxing video is mandatory for a defect return.

Damage caused after delivery by fingernails, sharp objects, aggressive squeezing, overstretching, washing, improper storage, removing or changing packaging before inspection, or other misuse is not covered. Squishies naturally wear over time with repeated use.

The payment methods currently available for your location are displayed securely at checkout.

Payment is processed when your order is placed. Your bank may show the charge as pending before it is finalized.

One entry may be a temporary authorization rather than a completed charge. Pending authorizations usually disappear automatically. If two charges are fully posted, contact your bank and email support@squishcraft.com with your order number.

No. You can check out as a guest. Creating an account makes it easier to review order history and manage your information.

Select the password-reset option on the account sign-in page and follow the instructions sent to your email address.

Sign in with the email address used for your purchases and open your order history. Guest orders can still be located through their confirmation emails.

Many Squishcraft squishies are handmade or hand-finished. Small differences are part of the process and make each piece unique.

Product photos are representative examples. Color placement, decoration, texture, finish, and batch appearance can vary slightly. Colors can also look different under different lighting or on different screens.

Small bubbles, specks, fibers, surface marks, mold or trimming lines, minor color differences, pressure marks, and slight variations in softness or rebound are normal when they do not prevent use.

Softness and rebound speed can vary by design, formula, temperature, production batch, and how firmly the product is squeezed. Product videos demonstrate the general feel, but each piece can respond a little differently.

Silicone-based squishies may naturally release a small amount of oil, especially during warm weather. Wipe the outside of the protective bag with a soft cloth and use the included replacement bag if the original becomes damaged or excessively oily.

Soft squishies can shift or compress during transportation. Keep the product in its bag, place it on a clean flat surface, gently reposition it through the bag, and allow 24–48 hours for it to rest.

Handle it with clean, dry hands; squeeze gently inside the protective bag; avoid fingernails, sharp objects, aggressive stretching, direct sunlight, extreme heat, and heavy pressure; and store it flat when not in use.

Yes. Squeeze and store the product inside its protective bag to reduce dust and debris. Every Squishcraft squishy includes a replacement bag for use if the original bag becomes damaged or excessively oily.

Most Squishcraft squishies are made with certified food-grade silicone. Slow Rise squishies and Liquid Glass Collection squishies are not made with food-grade silicone. No squishy is edible or intended for food contact.

Squishcraft products are recommended for ages 12+. They are not food and must never be eaten. Keep them away from babies, young children, and pets.

Orders are normally processed within two business days. Processing time is separate from the carrier’s delivery time.

Standard domestic shipping is generally a flat $3.99. Domestic orders over $75 qualify for free shipping. Exact options and rates are shown at checkout.

Most international orders over $175 qualify for complimentary Express shipping, excluding duties and taxes and subject to product-specific restrictions. Orders below $175 generally receive a $22 flat shipping rate. The exact country-specific options appear at checkout and may be higher to include duties and taxes.

Most international orders arrive within 4–21 business days after warehouse fulfillment. Delivery time varies by destination, and international orders can experience delays. Contact us if an international order has not arrived within three weeks of being placed.

Where applicable, duties and taxes are calculated in the product price or during checkout. Rates are converted to your local currency, and the exact options for your country are presented at checkout.

Tracking may take 24–48 hours to activate after the carrier receives the package. If it remains unchanged beyond that period, contact the carrier first and then email support@squishcraft.com if you still need help.

Carrier scans can pause during transit, especially during busy periods or international processing. Contact the carrier for the latest information and email us if the package remains delayed.

Check the delivery area, ask household members or neighbors, and allow one additional business day because some carriers mark packages delivered early. If it is still missing, contact the carrier and then email support@squishcraft.com.

Heat, cold, and pressure can cause temporary compression, shifting, oil release, or damage to the protective bag. Allow the squishy to rest, gently reposition it through the bag, and use the included replacement bag when needed.

Email support@squishcraft.com for order, product, shipping, or care questions.

For an existing order, include your order number, the email address used at checkout, and a clear description of the issue. For a defect claim, also include clear photos and the mandatory continuous unboxing video within 48 hours of delivery.

We aim to respond within two business days. Messages sent on weekends or holidays will be answered during the next business period.